POOL/SPA DRAINING & TILE CLEANING WAIVER AND RELEASE OF LIABILITY

By authorizing Glistening Waters Pool Service L.L.C. to perform pool or spa draining, cleaning, repair, and/or calcium removal services, the Customer acknowledges and accepts the following risks and conditions.

POOL & SPA DRAINING

The Customer understands that draining a swimming pool or spa involves certain inherent risks, including conditions that may not be visible or known before the pool is drained.

Potential risks include, but are not limited to:

• The pool structure lifting or "floating" out of the ground due to groundwater or hydrostatic pressure.

• Cracking, checking, shrinking, flaking, discoloration, or other changes to plaster or pool finishes after draining.

• An "eggshell" appearance or other cosmetic changes to existing plaster.

• Wall or structural damage related to poor construction, deterioration, soil conditions, erosion, groundwater, or other existing conditions.

• Damage caused by a high water table, rain, underground springs, broken sewer lines, plumbing leaks, neighboring water sources, or other conditions outside the control of Glistening Waters Pool Service.

• Existing stains remaining visible after draining or cleaning. Due to the nature and condition of pool surfaces, complete stain removal cannot be guaranteed.

Glistening Waters Pool Service will take reasonable precautions when draining the pool or spa; however, the Customer acknowledges that some conditions and resulting damage cannot reasonably be predicted or prevented.

The Customer authorizes the pool or spa water to be discharged at the location agreed upon or requested by the Customer. Glistening Waters Pool Service is not responsible for flooding, erosion, landscaping damage, property damage, drainage issues, or other conditions resulting from the discharge of pool or spa water.

TILE CLEANING & CALCIUM REMOVAL

Calcium removal from pool tile and surrounding surfaces may require high-pressure bead blasting or similar cleaning methods.

The Customer understands that both calcium buildup and the process required to remove it can affect the underlying surface. Depending on the type, age, condition, finish, and severity of the calcium buildup, cleaning may result in:

• Etching, hazing, burning, discoloration, dulling, pitting, or other changes to tile or stone finishes.

• Loose, deteriorated, or weakened grout breaking away during cleaning.

• Small pits, surface changes, or discoloration of natural stone.

• Existing imperfections or damage becoming more noticeable after calcium deposits are removed.

• Changes to softer, weaker, older, specialty, glazed, or previously damaged tile finishes.

Natural stone is particularly susceptible to discoloration, pitting, and changes in appearance during calcium removal.

Some calcium deposits are extremely hard or deeply bonded to the surface and may require increased pressure or additional cleaning to remove. Higher pressure may increase the possibility of hazing, etching, pitting, burning, or otherwise altering the finish.

Glistening Waters Pool Service cannot guarantee that all calcium will be removed or that tile, stone, grout, plaster, coping, or surrounding surfaces will remain unchanged during the calcium removal process.

CUSTOMER ACKNOWLEDGMENT & RELEASE

The Customer acknowledges that pool draining, tile cleaning, and calcium removal involve risks that may be affected by existing conditions outside the control of Glistening Waters Pool Service L.L.C.

By authorizing these services, the Customer accepts these risks and agrees that Glistening Waters Pool Service L.L.C. will not be responsible for damage to tile, natural stone, grout, plaster, coping, pool finishes, landscaping, structures, or other property resulting from the conditions or processes described above, to the extent permitted by applicable law.

The Customer acknowledges that they have carefully read and understand this Waiver and Release of Liability before authorizing work.